Table of Contents

COVER

FOREWORD

ACKNOWLEDGMENTS

EXECUTIVE SUMMARY
Customer Needs and Usage
Information Content
Business/Cost Recovery Models
Quality Measures
Technology Applications
International/National Consistency Issues and Standards
Policy/Institutional/Legal Aspects
Recommendations

INTRODUCTION
Tour Objectives
Locations Visited
Trip Itinerary

CITY SUMMARIES

Madrid, Spain
Municipality of Madrid
Consortium Transport Madrid
General Traffic Authority--DGT

Barcelona, Spain
Catalan Traffic Service (Provincial Department of Transportation)
Municipality of Barcelona
Regional Public Transport Authority

Munich, Germany
City of Munich
MOBINET Project
Munich Traffic Control Center
Motorway Control Center (VRZ)
Traffic Information System--BayernInfo
BMW--ITS Applications for Ring Road Control
BMW Telematics

Berlin, Germany
German Transport Ministry
City of Berlin
VMZ Berlin

Stockholm, Sweden
Swedish National Road Administration (SNRA)
SNRA's Stockholm Region
Trafik Stockholm
SOS Alarm
GoTIC, Gothenburg

Glasgow, Scotland
Scottish Executive
Strathclyde Passenger Transport Executive
City of Glasgow
Glasgow CITRAC and Scottish NADICS Systems

Newcastle, England
Great North Eastern Railway (GNER) Telecentre
National Rail Enquiry Services (NRES)
Travel Shop
Ryton Rural Interchange
Transpod
Traveline North East

London, England
DTLR
English Highways Agency
TCC Project
RDS-TMC in the United Kingdom
TrafficMaster
Romanse, Southampton

KEY FINDINGS
Customer Needs and Usage
Information Content
Business/Cost Recovery Models
Quality Measures
Technology Applications
International/National Consistency Issues and Standards
Policy/Institutional/Legal Aspects

RECOMMENDATIONS

IMPLEMENTATION STRATEGY

APPENDIX A: AMPLIFYING QUESTIONS OF THE U.S. TRAVELER INFORMATION SYSTEMS PANEL
A: Customer Needs and Usage
B: Information Content
C: Business/Cost Recovery Models
D: Quality Measures
E: Technology Applications
F: National and/or International Consistency Issues and standards
G: Policy/Institutional/Legal Aspects

APPENDIX B: TEAM CONTACT INFORMATION AND BIOGRAPHIC SKETCHES

APPENDIX C: WEBSITES REFERENCED

FIGURES

Figure 1. Scan tour map
Figure 2. Madrid municipal traffic control center
Figure 3. Dynamic message sign on the M-30
Figure 4. Next train arrival sign in Madrid
Figure 5. Call volumes for DGT service
Figure 6. DGT traffic management center in Madrid
Figure 7. Traffic information center (CIVICAT) in Barcelona
Figure 8. Level of service map
Figure 9. Dynamic message sign showing alternate travel times
Figure 10. "Incident at" and "congestion until" messages
Figure 11. Barcelona City traffic management center
Figure 12. Urban Mobility Management System, Madrid
Figure 13. Current traffic status displayed on the web
Figure 14. Expected traffic time: 15 minutes
Figure 15. Extinguishable signs
Figure 16. Walking web page
Figure 17. Transit web page
Figure 18. Traffic web page
Figure 19. Multimodal dynamic message sign in Munich
Figure 20. Reduction of traffic accidents as a result of ITS in Munich
Figure 21. The MOBINET approach
Figure 22. Integrated mobility management
Figure 23. Travel information on MOBINET
Figure 24. Traffic control center, Munich
Figure 25. Tunnel control, Munich
Figure 26. Possible concept of Portal Munich
Figure 27. VRZ traffic management center
Figure 28. Variable speed control and photo enforcement
Figure 29. DELFI schematic architecture
Figure 30. Use of public transportation in Berlin
Figure 31. Customer satisfaction
Figure 32. RDS-TMC receivers
Figure 33. RDS-TMC in Europe
Figure 34. Cooperation in the traffic management center
Figure 35. Mobility information and advice
Figure 36. VMZ common datapool
Figure 37. Berlin VMZ
Figure 38. Berlin VMZ
Figure 39. Berlin VMZ
Figure 40. Multicolor dynamic information panel
Figure 41. Using ITS is a learning process
Figure 42. Trafik Stockholm
Figure 43. Road assistance vehicle, Stockholm
Figure 44. Interface for supply of traffic information, Sweden
Figure 45. SOS Alarm center, Stockholm
Figure 46. Travel information kiosk, Gothenburg
Figure 47. GoTiC system architecture
Figure 48. Buchanan Bus Station, Glasgow
Figure 49. Bus arrival information, Glasgow
Figure 50. Impact of information technology on traffic flow in Glasgow
Figure 51. Message sign in Glasgow
Figure 52. Variable speed limits in Glasgow
Figure 53. CITRAC and NADICS traffic management center, Glasgow
Figure 54. Glasgow CITRAC and Scottish NADICS integration systems
Figure 55. NRES call center, Newcastle
Figure 56. Ryton rural interchange, Newcastle
Figure 57. Ryton rural interchange, Newcastle
Figure 58. Transpod, Newcastle
Figure 59. User needs for in-car services
Figure 60. Traffic alert devices
Figure 61. Freeway speech device
Figure 62. Oracle OEM device
Figure 63. YQ display system and monitor
Figure 64. SmartNav user groups
Figure 65. Bus arrival information, Southampton
Figure 66. Parking information (left) and bus information (right), Southampton
Figure 67. Bus information, Southampton