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Office of International Programs

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Table of Contents

Executive Summary

Chapter 1: Overview

Chapter 2: Use of Warranties in Europe

Chapter 3: Warranty Implementation

Chapter 4: Warranty Evaluation

Chapter 5: Alternative Delivery Methods

Chapter 6: Observations, Recommendations, and Implementation

Appendix A: Scan Team Members

Appendix B: Amplifying Questions

Appendix C: References

Appendix D: European Host Representatives

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